Responsible Gaming

Gaming Should Be Entertainment

At Pokiesurf, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling is never a way to earn money or solve financial problems. The odds in all games are designed to favour the house over time. Play only with money you can afford to lose, and never gamble to recover losses or fund your lifestyle.

Age Verification

Online gambling in Australia is strictly for players aged 18 years and over. By accessing Pokiesurf and participating in any gaming activities, you confirm that you are at least 18 years of age and meet all local legal requirements to gamble in your jurisdiction.

If you are under 18, you must not use this website. We take underage gambling very seriously and employ age verification checks during account registration.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Chasing Losses: Continuing to gamble to try to recover money you've lost
• Hiding Gambling: Concealing the time or money spent gambling from friends and family
• Loss of Control: Being unable to stop gambling or stick to spending limits
• Neglecting Responsibilities: Gambling instead of attending to work, school, or family duties
• Using Gambling to Escape: Gambling to relieve stress, anxiety, or other negative emotions
• Borrowing to Gamble: Taking loans or using credit to finance gambling
• Relationship Problems: Arguments with loved ones about your gambling habits
• Financial Hardship: Struggling with bills or expenses due to gambling losses
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
• Increased Bet Amounts: Needing to bet more money to get the same excitement

If you recognise any of these signs in yourself or someone else, help is available.

Self-Help Tools

Pokiesurf provides a range of tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose before your account is suspended
• Reality Checks: Receive pop-up reminders during gaming sessions to check how long you've been playing and how much you've spent
• Time Limits: Set a maximum duration for your gaming sessions
• Self-Exclusion: Temporarily or permanently exclude yourself from your account, preventing access for a set period

To activate any of these tools, visit your account settings or contact our customer support team. These limits are there to protect you—use them.

Support Organizations

If you or someone you know is struggling with problem gambling, support is available. Here are trusted organisations that can help:

Australia

• Gambling Help Online – Free, confidential counselling and support
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call)
• Gambler's Help – Victorian counselling and support service
  Phone: 1800 858 858

United Kingdom

• GamCare – Problem gambling support and treatment
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free call)
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk

Canada

• Responsible Gambling Council – Information and resources for problem gambling
  Website: www.responsiblegambling.org

United States

• National Council on Problem Gambling – Helpline and referrals
  Website: www.ncpgambling.org
  Phone: 1-800-522-4700 (confidential helpline)

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Federal Centre for Health Education
  Website: www.bzga.de
  Telephone Counselling: 0800-1372700 (toll-free)

If You Need Help

Problem gambling is a real issue, and you are not alone. Seeking help is a sign of strength, not weakness. Whether you're worried about your own gambling or that of someone close to you, please reach out to one of the support organisations listed above.

All support services listed are confidential and free to access. There is no shame in asking for help—these services exist specifically to support people who are struggling.

Remember: Pokiesurf is committed to responsible gaming. If you ever feel your gambling is becoming a problem, use our self-help tools or contact the appropriate support organisation in your region immediately.